My name is Michael Kolodin and I'm the Managing Partner for the Collection Training Institute, LLC and the editor of this unique editorial content only newsletter. CTI is known in India as CTI Training Institute, Pvt. Ltd. CTI has developed and opened the first ever third party collection training school in India as well as the first of it's kind, third party collection turn key solution.

We have opened several collection call centers in India and have visited hundreds of call centers in India looking to bring in collections as another income stream to add to customer service, mortgage lead generation and debt reduction among other processes. What we see in the U.S. is a continuing fear of trying something new and what we see in India is similar, a fear in doing things legally.

We outsource accounts to both the U.S. and India and India generally out collects the U.S. by almost a two to one margin, primarily due to the fact that they can afford to run double shifts with the second shift expenses similar to the first shift expenses of $4.00 per hour except they will pick up and drop off overnight employees via 10 to a taxicab and they will feed them a meal and snacks overnight. With two hours left on the second eight hour shift in India, I've said we've identified five checks that need to be picked up still, who wants to stay and help and 45 of 50 hands go up. In the U.S. at 10 pm PST working on a west coast portfolio the same question is asked and I hear crickets and tumbleweeds go by. It seems India's collectors show up early and stay late and U.S. workers will show up late and want to leave early. There is a pride and faith in the India workers that is lacking here in the U.S. and is evident in their production numbers.

The patriot act is a privacy act that insures that sensitive information does not make it's way outside of the U.S. borders, however most and we mean most all call centers in India that do collections access this sensitive information through VPN tunnels going into U.S. collection agencies and counterpart servers that then connect to this sensitive information. From what we can see both the U.S. an d India are turning a blind eye to this growing problem and no one is attempting to do it right.

We find that when we go to open a collection program in an India existing call center the owners are resistant to paying out E&O Insurance and state to state collection licensing, which includes letters of authority, bonding and the collection license itself from the commissions earned on that months collections, because so many other call centers in India are collecting without licensing or supposedly collecting under a U.S. counterparts insurance and licenses, which in actuality does not cover anyone other than the U.S. agency itself.

CTI is looking to bring the American Collectors Association's professional and ethical standards into the India call center community to ensure that FDCPA compliance and professional and ethical standards are the main topics taught in CTI's training and teachings.

It becomes more and more frustrating talking to those who want to do it wrong in our quest to bring the right way of doing things to the India call center community. There's not a lot of trust in India right now as many centers have been promised things by American counterparts that have not delivered.

CTI stands alone with its strategic vendor partners, a handful of quality India call centers and the ACA International to fight for truth, justice and the American way of collections.