Once again Steve Ruderman has made his fourth annual Credit and Collection News Conference at the Four Seasons in San Diego, California a unique educational and entertaining experience. He seems to excel at getting the best speakers and entertainment and continues to set the bar in a very difficult area of the credit and collections industry, our industry conferences, From Congressman Pete Sessions two years ago to Rhode Island Attorney General Patrick Lynch this evening we now can get the straight poop directly from the lawmakers regarding our industry and how we, the collection professionals trying to do it the right way are being interpreted at the law makers level. The comedy night was very funny and unlimited food, drink and comedy was the only agenda.

 Collection Training Institute, LLC who last year opened the first ever third party collection training school in India last year is currently opening the first three of twelve collection call centers in India this month and expects to have three more collection call centers opened in May 2009. CTI powered by CSS Impact Collection Solution Software and its other best practices strategic vendor partners, which include BillingTree, Dial Connection, Global Connect, PSC Info Group, eBureau, Starcast Group and Trak America have all formed the first of its kind third party collection turn-key solution being offered in India and the Philippines. CTI trains their call centers with several weeks of web based vendor training, Collections101, FDCPA, and compliance. In person training for a week prepares the call center for opening and CTI tests its collectors every 45-60 days and all collectors must pass with a 90% or better or they get pulled off of the floor and are not allowed to collect. We have approximately 300 call centers that currently want our total end to end solution, but we don't have enough debt to service all 300 of the centers yet. We couldn't do it without the right collection solution software program and CTI exclusively uses CSS Impact which has integrated with all of the other strategic vendor partners and is the backbone to the CTI International call center management group.

 CTI's goal is to have the India call center community be compliant by ACA International standards and to supply continuing education for all India credit and collections professionals. CTI is also looking to start the India Collectors Association to promote third party collections and regulation in India and will look to the ACA for advice and guidance. India's ability to run that second shift for the same economical costs allow the India collectors 16 hours a day, six to seven days a week to work collection portfolios compared to the usual eight that most U.S. agencies work five days a week along with the two Saturday mornings and mandatory two evenings a month.

Many debt buyers and collection agencies with overflow placements are turning to CTI to handle their collection portfolios based on a high ROI due mainly to India centers working those double shifts and providing full coverage from 8 am EST to 9 pm PST. CTI and its best practices strategic vendor partners will continue to set the bar in the India call center community.

See you next month.